We went in unannounced with our pet after he was hit by a car on 1/6/2019. The staff was efficient, kind, and concerned. We felt he got the best care possible under the circumstances and that we were treated well, too. We felt we were listened to. When the call came that he had passed, Dr. Jones herself made the call rather than leave it to one of the staff. They allowed us much time to say good-bye as we needed, and offered to cut locks of his hair, etc.–whatever they could do to comfort us. They were honest about the charges and removed charges when he passed before all anticipated treatments were provided. Also impressive was their staff/patient ratio. They had 3 staff in the room observing about 8 patients, even though most were asleep. I felt that at all times he was being carefully monitored. I highly recommend them.
Deborah G.